Client Servicing Executive
Location
Mumbai | India
Job description
Urgent Opening for the role of 'Client Service Executive'.
Job Responsibilities: Seeking to hire Client Servicing Executive and will be primarily responsible to answer customer queries/inquiry and assist in placing orders of B2B customers.
What will I Do (Major Functions) Attend incoming calls and Emails, Order status : Pre and post shipping. Be a point of contact to place orders on online portal as per the client assigned as well ensure orders go out on time Processing custom offline jobs.
Following marketing activities like collecting User Feedback, creating and dispatching user certificates etc.
Placing order on behalf of customer. Offline quote request from Estimate team.
Artwork approval from the customer. To follow rules and regulations established under Information security standard operating procedures(IS SOP) and report any information security incident/event/weakness to IT department.
What Will I be accountable for (KPI) Ontime Deliveries of Online orders
Zoho Ticket Response and Resolution time Customer Feedback
How will I be Empowered Proper training on CRM(Zoho) and accessing individual reports.
Thorough product knowledge and process training for clients assigned.
Cross training within the team.
How will I be Successful (Critical Success Parameters) Good Client servicing, retention and repeat orders.
Client feedback score.
Timely response to client queries, escalation etc and ensure customer satisfaction.
Skillsets - Decent Computer knowledge & Email
- Excellent Verbal and written communication skills
- Is tech savvy and an e-commerce user at personal level
- Very good at time Management
- Very good persuasive and negotiation skills
- Is empathetic
- Is meticulous
Qualifications & Experience - Diploma / Graduate in any field
- Min 2+ years of work experience in Customer Servicing.
- Knowledge in Print Sales and Corporate Gifting is an advantage.
Job Type: Full-time
Salary: ₹34,000.00 - ₹35,000.00 per month.
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