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IVR Architect - Mortgage Industry


codvo.ai


Location

Pune | India


Job description

Company Overview

We are a global empathy-led technology services company where software and people transformations go hand-in-hand.

Product innovation and mature software engineering are part of our core DNA. Our mission is to help our customers accelerate their digital journeys through a global, diverse, and empathetic talent pool following outcome-driven agile execution. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day.

We continue to invest in our digital strategy, design, cloud engineering, data, and enterprise AI capabilities required to bring a truly integrated approach to solving our client's most ambitious digital journey challenges.

We are seeking a skilled IVR Architect with a deep understanding of the mortgage industry to join our team. This role involves designing and implementing advanced IVR solutions to enhance customer interaction and streamline mortgage processes.

  • Key Responsibilities:**
  • Design and develop IVR applications tailored to mortgage industry needs.
  • Integrate IVR systems with our existing mortgage processing platforms.
  • Collaborate with stakeholders to identify and implement IVR solutions that improve customer experience.
  • Maintain and update the IVR system to ensure optimal performance and compliance with industry standards.
  • Provide technical guidance and support to the IVR development team.
  • Qualifications:**
  • Proven experience as an IVR Architect or similar role.
  • Strong background in the mortgage industry, with an understanding of mortgage processes and regulations.
  • Expertise in IVR technologies and platforms.
  • Excellent problem-solving and communication skills.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience : 10+years

Location : India

Work timings : 2.30 pm – 11.30 pm


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