COO & Functions
Location
Pune | India
Job description
Job Title: WI- Lead Investigator
Location: Pune
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs
Hybrid Working
Structured hybrid role:
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
The BBPLC WI Investigator is responsible for conducting confidential investigations, primarily relating to the BBPLC entity, including but not limited to whistleblowing concerns. The BBPLC WI Investigator will also be responsible for supporting the Head of APAC Investigations with the management of the APAC WI Portfolio. This includes proactively identifying, assessing and escalating potential risks, themes and trends both within the APAC portfolio and more broadly across the BBPLC and WI portfolios. As a member of the WI team, the BBPLC WI Investigator will also be responsible for participating in the continuous improvement of WI processes and the delivery of key priorities and deliverables.
What will you be doing?
The primary duties of the BBPLC WI Investigator are to:
• Own and be accountable for the end to end delivery of investigations into whistleblowing matters and ad-hoc matters allocated to them. These will primarily be BBPLC entity concerns raised in APAC; however, the BBPLC WI Investigator may also be required to support on concerns regarding other entities and regions.
• Conduct between 6 to 8 investigations at any given time, largely in line with internal milestones.
• Proactively identifying where support is required and work with the WI Centre of Excellence to request and obtain Investigations Support as needed.
• Be accountable for the completion of all necessary investigative steps to ensure the prompt and effective identification of key facts and evidence. Such steps including but not limited to identifying data for review, reviewing large volumes of complex data, planning and conducting interviews and assessing multiple pieces of evidence to come to an impartial outcome.
• Draft high quality investigation reports as a standalone record of the investigation, including clear and concise analysis of the facts and conclusions which are supported by the facts.
• Ensure that all investigative steps, including those delegated to other colleagues, are delivered in line with bank-wide and WI governance, processes, controls and requirements.
• Provide regular briefings to WI Management on the progress of investigations including any potential delays or issues; and any potential findings or risks identified during the course of an investigation. The BBPLC WI Investigator will also be expected to support the Head of APAC Investigations and WI Management with the production of high quality talking points suitable for senior stakeholders.
• Participate in the management of risks across APAC, BBPLC and the Group, including ensuring that recommendations are appropriately defined, tracked and implemented; and working with the business to ensure that any potential risks have been appropriately considered across all processes.
• Leverage data and insights from investigations to identify and assess potential themes and trends and work with stakeholders to ensure these are appropriately escalated and addressed by the business.
• Participate in the continuous improvement of the WI team, including identifying potential control enhancements and leading and/or supporting WI Management with the delivery of WI priorities and commitments.
What we’re looking for:
• Significant experience conducting sensitive and complex investigations, or a similar activity, in a corporate environment.
• Excellent attention to detail with high levels of curiosity and a proven record of effectively challenging evidence to form an impartial conclusion based on multiple sources of evidence.
• Significant experience independently owning and delivering a portfolio of work at pace, including delegating activities, effectively responding to changes in demand and identifying and escalating potential issues or delays.
• Strong stakeholder management skills, including engaging with empathy and impartially.
• A proven record of effectively, succinctly and clearly communicating with stakeholders, both verbally and in writing and including to respond to challenge on their work product and investigative decisions.
Skills that will help you in the role:
• A strong understanding of the BBPLC organisation in APAC including the governance structure, strategy and regional product/ services.
• Experience effectively and efficiently reviewing and challenging evidence, including electronic communications data, to form an impartial conclusion; and able to competently explain decisions and outcomes.
• Demonstrable risk excellence mindset, including an understanding of Barclays Risk Framework and proven record of proactively identifying, assessing and escalating potential risks or themes.
• Experience identifying and participating in continuous improvement and control enhancement initiatives.
Where will you be working?
Pune
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
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