MetLife
Location
Noida | India
Job description
Knowledge skills & competency required
. Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of business procedure and policies.
. 0 months to 2.5 year of customer service/ Data Entry experience
. College graduate
. Good verbal & written communication skills.
. Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers.
. Strong organizational skills.
. Demonstrated ability to manage stress
. Basic computer skill
. Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs.
. Should have Problem Solving/Analytical Ability along with Judgment and Decision Making skills
Department: Insurance
Reports to: Team Leader / Assistant Manager
Responsibility Level: Nil
Role - Associate
Span of Control: Nil
Positions reporting into this role: Nil
Process Name: Remittance SAP
Internal Ver 1.0 Page 1of 1
Primary Internal Interactions
. AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.
. Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
. Trainers for the purpose of pre-process and process training.
Primary External Interactions
. MetLife Subject Matter Experts for the purpose of seeking missing information.
. MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.
Minimum Qualification
Education Requirements
Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.
( Candidates with B.Tech, MBA, BCA, or with any technical education would not be required)
Minimum Experience
Minimum 18 months experience in BPO industry. Skills Technical Skills
. Computer navigation skills
. Keyboarding and data entry speed (minimum 20 wpm with 90% accuracy)
. Working knowledge of MS Excel and MS Word. . Understands basic principles of accounting. (Preferred)
Process Specific Skills
. Effective communicator / Speaks clearly & succinctly.
. Strong understanding and comprehension of the English language
. Knowledge of Insurance principles in relation to the US Insurance industry . Knowledge about US Culture
Soft skills (Minimum)
. Communication skills - should be able to read, interpret business documents. Good oral/written communication . Analytical and interpersonal skills . Escalate issues if required . Data gathering ability/ Eye for detail . Team work/ Managing Self / Adaptability . Ability to work successfully in production driven environment . Adaptability to change . Ability to work on routine/standardized transactions Soft Skills (Desired)
. Self disciplined and result oriented . Ability to multi task . Ability to work effectively as part of a team
Job tags
Salary
