Technical Support Specialist

Location

Mumbai | India

Job description

This role is to provide first-line technical and remote support to our internal customers be a key resource and be a first responder to issues reported. This role is for a person who is enthusiastic with a keen interest in information technology, electrical & electronics with core practical skills. The candidate must be able to prioritise and communicate effectively with a blend of abilities including strong technical skills but also an individual with high customer focus with an aptitude for self-discipline, loyalty, and teamwork.

Job Responsibilities:

• First-line remote support for internal and external customers to investigate faults, coordinate of resolution path, and best course of action for remediation.

• Responsible for provisioning, maintaining, and administering computer networks and related computing environments including software, application software, hardware, and configurations.

• Assistance to employees with office hardware and software pre-builds, remote implementation of networks, software, and or configurations.

• Ability to manage, support and fault-find Microsoft Office365, Azure & other third-party APIs and/ or cloud platforms.

• Maintain accurate records with timely reporting on service tickets, inventory logs, and audit history of IT hardware and systems/services.

• As part of a team responsible for supporting, configuration, and maintenance of network Systems. In addition, support of security industry enterprise product lines, technical and ongoing training, and support will be provided.

• Proactively identifies issues that may affect systems or services and ensures recommendations are put in place to mitigate and prevent recurrences.

• Adhering to processes in place, where no policy exists support is given in ensuring a process is crafted and implemented effectively with the support of their line manager.

• Maintains an in-depth knowledge of current and innovative technologies applicable to business requirements, initiative-taking research into technical investments & new technologies.

• Completes required training and development objectives within an assigned period.

• Informs accurately and in a timely manner.

Skills, Culture & Experience

• Troubleshoot system desktop & server/network devices including Windows 10/11, Windows Server

• Implement, administer, and troubleshoot network devices including WANs, LANs firewalls, routers switches, and controllers.

• Relevant experience of 2-3 years in a similar support role,

• Dedicated team member, collaborator, and self-starter.

• Confident communicator & possess excellent attention to detail, analytical skills, and problem-solving expertise

• Energetic, enthusiastic, and accepts a challenge.

• Strong organisational skills, ability to plan and prioritise and delegate effectively.

• Comfortable establishing relationships both internally and externally

• Advanced computer skills MS Office skills including Word, Excel, PowerPoint, and Outlook.

• Ability to work independently and in a team environment.

• Experience in remote support as well as onsite support for end-users

• Experience working in a global environment where teams are working in different time zones would be an advantage.

• Have a strong understanding of the IP protocol, network infrastructure, and network hardware.

• Understanding of workstation and server would be advantageous.

• Have a basic understanding of IP-based access control and CCTV fundamentals.

• Microsoft Office365 and or Azure certification and/or experience desirable.

• Cisco Meraki Solutions Specialist desirable

Job tags

Salary