Location
Bangalore | India
Job description
Your primary responsibility would be to assist in the configuration, maintenance, and optimization of the Hornbill platform, ensuring smooth and efficient operation. This involves working closely with senior administrators, addressing user issues, and providing technical support.
Mandatory:
- Strong communication skills and the ability to work collaboratively in a team.
- Problem-solving abilities to identify and address issues within the system.
- Technical awareness to interact with utility scripts and gather technical details for reporting.
- Basic knowledge of scripting (ability to learn quickly is sufficient).
- Experience with requirements capture and documentation.
Good to have:
- ITIL v3/v4 foundation.
- Experience automating processes using workflows within an ITSM platform.
- Experience of developing an ITSM platform.
- Power BI
Job tags
Salary
