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Mice & Travel Operations


The Moving Heads


Location

Mumbai | India


Job description

DO NOT APPLY IF:

• Not ready to work from office on daily basis

• You are not from Mumbai

• You have no working experience at event/corporate travel management agencies

MULTIPLE POSITIONS : DEPENDING ON EXPERIENCE

MICE HEAD :

• Leading the MICE team covering all aspects of the department including: sales, proposal development, pricing, product and operations

o Ensuring top quality delivery in all aspects of MICE operations

o Preparing an annual sales strategy for MICE department for review and provide quarterly updates on progress

o Providing monthly sales and competitor report on all sales activities.

o Acting as main point of contact for VIP site inspections and familiarisation programs

o Developing and managing relationships with key hotel partners, venues, airlines, destination management companies and other suppliers

o Attending local and international trade shows, sales trips and networking events and duly represent the company 

o Staying up-to-date with the MICE area updates, for example: travel restrictions, visa policies, new openings, etc. 

MICE manager –

• Shortlisting destinations and curate travel itineraries for clients (end user: incentive trips travellers) customised as per their requirements and budgets 

o Manging various processes within MICE operations area with excellence 

o Ensuring conversion of queries from existent and prospective clients

o Negotiating with vendors and suppliers to win pitches/bids and also to increase profitability on acquired business mandates 

o Developing and maintaining healthy relationships with transporters, hotels, airlines and other local agencies relevant to projects managed by a given MICE manager

o Delivering top quality customer service at every stage of travel experience, handling any complaints

o Managing front line staff (tour managers, hospitality staff, etc.)

o Invoicing and invoices cross-checking before the project's closure


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