Location
Delhi | India
Job description
JD Insurance Sales agent Inside Sales
Key Responsibilities
- Follow the Tele-calling effort matrix on a daily, weekly & monthly basis
- Achieve given targets on a daily, weekly & monthly basis
- Understand customer needs and requirements
Qualifications Should be a graduate or undergraduate with a minimum 1-year work experience
Key Skills - Proficient in speaking English & Hindi languages
- Must have excellent interpersonal skills as well as Oral & verbal communication skills.
- Highly goal-oriented
- Customer first attitude.
- Ready to work in fast-paced environments
- Adaptable and thrive in changing environment
- Speaking Talking to others to convey information effectively.
- Persuasion Persuading others to change their minds or behavior.
- Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation Actively looking for ways to help people.
- Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
- Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Negotiation Bringing others together and trying to reconcile differences.
- Coordination Adjusting actions in relation to others' actions.
- Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
- The ability to concentrate on a task over a period of time without being distracted.
Key knowledge - Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- English and Hindi Language Knowledge of the structure and content of the English language including the meaning of words, rules of composition, and grammar.
- Customer Service Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Telecommunications Knowledge of controlling and operations of telecommunications systems.
Traits - Integrity honest and ethical.
- Dependability reliable, responsible, and dependable, and fulfilling obligations.
- Initiative Job requires a willingness to take on responsibilities and challenges.
- Achievement/Effort Establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Persistence Job requires persistence in the face of obstacles.
- Independence developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Attention to Detail careful about detail and thorough in completing work tasks.
- Self-Control composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Adaptability/Flexibility Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Stress Tolerance Accepting sales denials, criticism and dealing calmly and effectively with high-stress situations or styles
Key tasks - Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
- Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
- Explain products or services and prices, and answer questions from customers.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Adjust sales scripts to better target the needs and interests of specific individuals.
- Know how to use names and telephone numbers of potential customers from various sources such as telephone directories, magazine reply cards, and lists to sell.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
- Maintain records of contacts, accounts, and orders.
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Technology Skills - Access software Call center software
- Customer relationship management CRM software Database Systems Corp Telemation; Microsoft Dynamics Hot technology
- Electronic mail software Microsoft Outlook Hot technology
- Helpdesk or call center software including Automatic call distribution software; Softphone software
- Interactive voice response software
- Office software including Microsoft Excel and Word
Work activities - Selling or Influencing Others Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
- Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Working with Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in electronic form.
- Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
- Communicating with People Outside the Organization Communicating with people outside the organization, representing the organization to customers over telephone.
- Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
- Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Resolving Conflicts and Negotiating with Others Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Detailed work activities - Contact current or potential customers to promote products or services.
- Spend Time Making Repetitive Motions or actions
- Answer customer questions about goods or services.
- Deliver promotional presentations to current or prospective customers.
- Explain technical product or service information to customers.
- Maintain records of customer accounts.
- Develop content for sales presentations or other materials.
- Identify potential customers.
- Answer telephones to direct calls or provide information.
- Schedule appointments with prospective customers.
- Monitor market conditions or trends.
Work context - Constant contact with others
- Usage of Telephone Every day.
- Continually or almost continually Spend Time Sitting
- Deal With Unpleasant or Angry People Every day
- Face-to-Face Discussions Every day
- Indoors, Environmentally Controlled Every day
- Moderate Physical Proximity with other (at arm's length)
- Important to be Exact or Accurate
- Deal With External Customers
- Moderate Level of Competition
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
- Some freedom to Make Decisions
- Often need to make Decision Making
Job tags
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