Service Support Coordinator (Location - Mumbai)

Location

Mumbai | India

Job description

Beckman Coulter Life Sciences’ mission is to empower those seeking answers to

life’s most important scientific and healthcare questions. With a legacy spanning 80+

years, we have long been a trusted partner to our customers, who are working to

transform science and healthcare with the next groundbreaking discovery. As part of

our team of more than 2,900 associates across 130 countries, you’ll help drive our vision

of accelerating answers—and our commitment to excellence.

Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Do you want to work in a fast-paced, growth driven environment? Do you enjoy creating long-lasting partnerships with customers developing breakthrough medicines? Then read on!

We are currently seeking a Service Support Coordinator who will serve external and internal customers by processing and managing service contracts and resolving billing issues, processing time and material charges, quoting and booking orders

In this role, you will be responsible for:

• Create renewal and warranty conversion quotes and book service agreements and one-time service billings.
• Process quotes and book agreements for Full Care Program
• Investigate and rectify all customer billing and invoicing issues in a timely manner.
• Timely follow up and feedback provided for all customer issues. 
• Maintain effective communication with customers, sales and service to ensure accurate billing and contract renewal.
• Contributes to team effort by accomplishing related results as needed.

The required qualifications for the job include:

• Minimum high school graduate but College level is preferred.
• Approx. 2 - 3 years of prior experience in Customer Service.
• Prior contract administration or legal experience is preferred.

It would be a plus if you also possess previous experience in:

•    Interpersonal skills to manage customer issues, build relationships and cooperation.

•    Multitasking and learning new job requirements/functions quickly.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit .

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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