Associate Manager - Operations

Valethi Technologies

Location

Nagpur | India

Job description

Overseeing a team of employees, which involves recruitment, training, scheduling, and guiding them on appropriate work conduct.

Achieving 100% compliance in delivering all client/internal SLAs.
Formulating and executing innovative strategies to boost revenue or cut costs, ultimately enhancing profitability.
Vigilantly assessing the performance of team members to ensure their effective job execution.
Assisting senior managers by participating in meetings and providing guidance to fellow members of the management team.
Directing the day-to-day operations of a business unit or department within the organization.
Scrutinizing reports from various company departments for accuracy and completeness.
Offering recommendations on the recruitment of new employees or the termination of existing ones.
Collaborating with other departments in the company to guarantee the timely completion of all KPIs.

Requirements

Proficient in English communication, encompassing both verbal and non-verbal skills ( 8 Rating).
Over 5 years of relevant experience in managing customer service process/clients, managing a team of 30 or more individuals.
Experienced in managing end-to-end client communication for U.S. clients throughout the operations journey.
Proficient in training management for teams in accordance with client specifications.
Demonstrated expertise in utilizing ticketing tools and working with CRM/ERP systems.
Possess advanced knowledge of Excel and a proven track record in reporting automation.
Strong interpersonal skills, with a focus on maintaining effective email etiquette.
Familiarity with Six Sigma tools would be an additional benefit.
Typing speed exceeding 30 words per minute.
Willingness to work night shifts and adhere to a 5-day work week.
Comfortable with 24/7 rotational shifts and Week Offs.
A graduation degree is a requirement.
Open to overtime when required

Job tags

Salary