Application Support Engineer
Location
Secunderabad | India
Job description
We are looking for a talented support engineer with developer background and desired experience in programming languages such as C# to join our global client facing applications team. Here, you will be part of a young and dynamic team, containing already several engineers and IT experts with different backgrounds, within the IT department of Alter Domus.
Our team has an International culture with many different nationalities and locations (Luxembourg, USA, Malta, …), you will be able to develop and practice your English, as all communication (verbal and written), meetings and documentation are in English.
It is an exciting moment to accept this challenge, our fast-growing company is passing through an innovation and cloud journey, which will give you the possibility to work in different scenarios and technologies. You will work with legacy on-premise applications as well as cloud container apps which will contribute to your professional growth.
In this role, you should be able to conduct troubleshoots with a sharp eye for spotting defects. You should be a team player and excellent communicator. If you are also passionate about coding and getting things done, we would like to meet you.
Responsibilities - You will diagnose and troubleshoot software by researching data or debugging code.
- Learn and understand the software and business processes for the respective application.
- As a team player, you should be able to interact with business support and developers to research and identify permanent solutions to common issues.
- Actively work on hotfixes and other code amendments.
- Ensure all issues are properly logged and provide prompt and clear feedback on error resolutions.
- Operate APM tools and develop alerts based on telemetry data.
- Document technical knowledge in the form of notes, wikis and manuals.
- Customer oriented attitude, our members understand that putting customers first is part of the team's DNA.
Requirements And Skills - BSc/BA in Computer Science, Engineering or a related field.
- Excellent troubleshooting and communication skills.
- Proficiency in English (verbal and written)
- Professional experience with at least one OOP language such as C++, C#.
- Professional experience with APM (Application Performance Monitoring) tools.
- Professional experience with query languages (T-SQL, KQL, ..).
- Professional experience with scripting (PowerShell, …).
- Professional experience with protocol.
- Professional experience with reporting (Power BI).
- Experience with Azure Cloud and Azure DevOps will be considered as an asset.
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