Help Desk Specialist

Location

Bangalore | India

Job description

User Support: Provide high level technical support to our end-users via our internal helpdesk system, addressing hardware and software issues, troubleshooting problems, and resolving technical request in a timely and friendly manner in line with our business SLAs and policies.

Application support: Support and administer all internal IT systems and servers including Office, 365 Admin centre, Teams, OneDrive, SharePoint, MS Windows Server, MS Exchange, VMware, and MS Windows Enterprise.

System Maintenance: Perform regular maintenance, updates, and upgrades on hardware and software systems to ensure optimal performance and security.

Software Installation: Install, configure, and update software applications, ensuring they meet the needs of our employees in line with company policies and procedures.

Documentation: Maintain accurate documentation of IT systems and user guides to facilitate knowledge sharing and future troubleshooting.

Remote Support: Provide remote support for employees working off-site or in different locations.

Development: To shadow the Senior IT Support Engineers to gain confidence within the role, to develop under the guidance of the lead support engineer and IT service delivery manager.

Knowledge, Skills, Abilities:

• Ability to efficiently handle multiple requests through the IT Help desk system.

Strong motivational skills can deliver tasks in difficult circumstances. Excellent decision making, problem solving and troubleshooting skills. Able to follow documented processes accurately without supervision.

• Excellent verbal and written communication skills; including communicating with technical and non-technical internal clients and staff at all organisational levels.

High level of customer service skills. Understanding of the ITIL framework would be welcomed.

Education and Experience:

• Microsoft Certified Professional or Microsoft Certified Software Engineer qualifications (or equivalent) or efforts towards such qualifications are desirable.

• One years experience within an IT or software providers organisation.

• Good troubleshooting skills for first call response/ resolutions within a helpdesk

• Good understanding of troubleshooting Microsoft Office 365
• An understanding of troubleshooting MS Windows Server
• Good understanding of troubleshooting Microsoft Windows OS

• Good understanding and working knowledge of Microsoft 365 Admin Centre

• An understanding and working knowledge of VMware

• Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted.

Qualifications Skills

Bachelors or better.

3-5 years: 3-5 Years You are using an unsupported browser.

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Job tags

Salary