RPA enabled initiatives are expected to bring out significant Operational productivity & efficiencies
Automation of manual tasks
Live Order Dashboard & compliance Order Management
Automated Design and Delivery solution for service operation functions
E2E Automated Bandwidth Activation & Deactivation through tools and systems
Robotic Process Automations for Order Entry Automated logging of orders
Planned Event Workflow Automation
BOT for Event Prediction and SIA (System Impact Analysis), Managed Desk -Periodic Timely updates, First Fault Diagnosis
Automation through web self-care
RPA to Optimize Order fulfilment process
Automated Email to Ticket Conversion
Automated Ticket Creation and Updating of email-based tickets Stand up the central RPA practice within the Digital Technology organization, and partner closely with IT/Telecom functional areas to create the framework and governance model
Provide direct leadership to the RPA team within the Digital Technology organization, including technical architects, developers, and infrastructure resources.
Broad outline of the Role
Working closely with the RPA leads in the functions, drive the definition for the engagement model, work scope execution, demand management, and production support.
Own and coordinate the creation of the Digital RPA strategy, and drive the annual strategy and roadmap definition with the functional RPA leaders to ensure a cohesive technology and business vision.
Drive and oversee the implementation of technical architecture standards, including processes to implement industrialization and scalability of technical objects.
Create a tightly integrated team structure and engagement model between the RPA technical team and the functional teams that facilitates speed to market on demand identification, process mapping and automation.
Oversee the definition of that can be leveraged across the business functions to standardize intelligent automation assessment process/criteria, including standard assessment guidelines
