Location
Secunderabad | India
Job description
Job Description
Configuration Analyst
The Configuration Analyst helps to maintain accuracy of the CMDB to ensure the integrity of the data within is kept to a high standard. They will be responsible for governing data for all CI in the business throughout their full lifecycle. Assisting the Configuration Manager to deliver the Configuration Management Strategy.
You will be accountable for:
- Assisting to maintain and adhere to company policies, processes and procedures in relation to the CMDB, In line with standards and industry best practice.
- Assisting Configuration Manager to implement the CI life cycle strategy liaise with Supplier Management, IT Request and other internal IT teams in day-to-day activities.
- Providing KPI/Metric information and standardized reporting on a regular basis, as well as ad hoc in line with business requirements
- Keep updated and work with continuous improvements of the existing documentations
- Work with Discovery teams to ensure the discovery of CIs
- Ensuring completeness of the CMDB and that the content contained is accurate and up to date
- Prepare and complete periodic audits for hardware and software management against data held in the CMDB
- Assist Configuration Manager to deliver against IT Asset Management (ITAM) project deliverables, working with the relevant IT teams and suppliers where required to provide/collect data and co-ordinate activities
- Assess situations, issues and opportunities and escalate when appropriate
- Promote Configuration Management good practice throughout the business
- Promote training sessions and workshops for IT Teams and Business Units
Building and Maintaining Service Maps
Qualifications
- 2 years or more ITSM tool experience, preferably Service Now
- Strong Excel (Dynamic Tables, Procv, Macros) & analytical skills is must.
- Knowledge on Business Intelligence tools like Tableau or Power BI will be a differential
- Ability to confidently engage with all levels of the organization to produce desired results.
- Can deliver to deadlines with accuracy and high standard of work
- Good analytical skills and attention to detail to identify discrepancies and drive the same to closure
- Experienced with analyzing and presenting accurate data to management that will be used to make key business decisions
- Understanding of/experience in Service Management processes and ITIL, especially IT Asset Management Lifecycle processes (including hardware and software).
- Knowledge of/experience in the technologies that support Configuration Management (CMDBs, auto-discovery, SAM tools)
- Solid experience with other ITIL processes besides Configuration Management like Incident, Problem and Change Management
Qualifications:
- Educated to degree level or can demonstrate equivalent experience
- ITIL v4 Foundations Certificated
Additional Information
Additional Information
Why choose us
Our colleagues' health and wellbeing are a top priority for us, that's why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it's your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered!
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