COO & Functions
Location
Delhi | India
Job description
Job Title: Assistant Manager Salesforce CoE
Location: Noida
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs
Hybrid Working
Structured hybrid role:
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
Responsible for providing end-to-end support administration of Barclays Salesforce CRM being used across UK and other international markets. The overall job responsibilities includes but is not limited to Stakeholder management, Incident management, Project deliveries for new features and enhancements, data mining, running queries and extensive reports and dashboards creation on lightning & Analytics for the management. Building process & idea oriented meaningful presentations for the group. Should be able to take lead on new initiatives and ensure end to end deliverability. To initiate, formulate and present recommendations based on analysis to influence the decisions made by the Project management, the Salesforce Global Practice and its stakeholders. Responsible for reporting progress on your work streams regularly to the project manager and other key stakeholders.
What will you be doing?
Sales force Administration and Incident management (50%)
• End-to-end administration including Data maintenance and Incident management
• Act as a backup for any team member, in case of any unplanned leave or short notice resignation i.e. well versed with all aspects of Sales cloud, Service Cloud & Einstein Analytics
• Ability to think out of the box, to be able to understand user queries and deliver beyond expectations by proactively providing solutions.
Business Liaison / Stakeholder Management (20%)
• Act as a Centre of excellence for users providing expert help and guidance on a wide range of complex and difficult subjects.
• Liaison with external vendors and 3rd parties for effective management of licensees and report management.
• Investigate and resolve the more complex problems, issues and queries.
• Liaise with the UK head office team, users, suppliers and other experts, as appropriate.
• Provide users with data analysis that Salesforce can provide.
• Provide presentations and a MI output at various forums.
Database Management (20%)
• Responsible for Barclays Salesforce CRM database management, data mining, merging, running queries, publishing dashboards for senior management.
• Searching, event creation, report running, merging, mass transfers, editing accounts, data mining in Salesforce CRM database
• Report creation and maintenance of folders, dashboard creation and maintenance, tracking of user change requests, data processing prior to uploads, monitoring of emails for adhoc queries
Quality Management (5%)
• Ensure that the highest quality and accuracy standards are achieved in all the deliverables and that it matches the stakeholder’s expectations
• Drive for future quality improvements
• Share knowledge and best practice standards in an effort to continuously improve content delivery
Communication and Reporting (5%)
• Participate conference calls and video conferences to provide feedback and updates on progress and results
• Provide regular reports to Team Leader (Deal Support Team) summarizing team activities and statistics on driving business success
What we’re looking for:
• 4-5 years of prior experience in Salesforce.com technologies
• Certified Salesforce Administrator
• Stake holder management skills
• Project management skills
Skills that will help you in the role:
• Sales Cloud Certification
• Service Cloud Certification
• Einstein Analytics Certification
Where will you be working?
Noida
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
Job tags
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