First Level support Engineer - SAP SD

Location

Mysore | India

Job description

JOB SCOPE

Role : First Level support Engineer - SAP SD

The simple fact is that we are the global leader in processing the strongest metals used for products in the semiconductor industry, medical technology and consumer electronics industries.

Our exciting jobs and the many benefits we can offer you as an employer are also really strong.

Here at Plansee, we have a lot of plans for the future Your chance as

We are immediately hiring IT - First Level support Engineer -SAP SD experience willing to work from Mysore Location - Our Global Manufacturing MNC. The opportunity is for product-based industry with CRM platform exposure.

Desired skills:

• Good experience in SAP SD End user is MUST.
• Strong Communication and customer service skills.
• Proficient in MS office tools - Excel, PowerPoint, Teams.
• A good team player with flexible in terms of time and can work independently.
• The ability to keep up with and adapt to the fast-paced IT world.

Responsibilities:

• Being the first point of contact for customers seeking technical assistance over the phone or email.
• Communicate with the international digital team while immersing yourself in agile working methods with preparing the data in Excel.
• Qualifying and documenting the problems raised by customers.
• Responsible for handling support of service requests which relate to CRM platform of our company, C4C & Hybris.
• Conduct basic troubleshooting using questionnaires to find out the level of support needed.
• Create tickets for Level 2 support.

JOB REQUIREMENTS

• Experience using any of the Ticketing system (Jira).
• Experience handling Technical Service Tickets.
• Client Experience Certifications such as Helpdesk Habits etc.
• Experience in handling initial points of contact in the B2B environment

ABOUT THE CLIENT/BENEFITS

Plansee High Performance Materials is a world-leading manufacturer of components from molybdenum and tungsten. Whether in electronics, coating technology, or high-temperature furnaces, where regular metals reach their limits, the refractory metals, alloys, and composite materials from Plansee come into play.

As an innovation partner, together with our customers we develop sustainable solutions for the high-tech world and keep pushing the boundaries of what is technologically feasible.

Benefits

• Responsible work, a dynamic team and an excellent working atmosphere
• A secure job in an internationally active company
• Intensive initial training and ongoing development
• Healthy meals served fresh each day
• A varied educational program, even including sporting activities.

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Job tags

Salary