Email Security Support Engineer
Location
Bangalore | India
Job description
Why Join Us
Please note that we are opento100% remote.
We are looking for aTechnical Support Engineerto join our Email Security Team - Avanan.
Do you have a passion for customer service and solvingcomplex technological challenges with a proactive approach to a constant improvement Then our join our growing Engineering Support team to enable us to continue delivering our excellent Customer Experience.
Key Responsibilities
As an Email Security Support Engineer , you will be a core team-member responsible for:
- Track and triage customer support tickets
- Interact with customers for analysis and resolution (via remote video conference sessions or phone call.)
- Troubleshoot problems and identify solutions
- Collaborate with our Software Engineers & Tech Leads to help resolve problems
- Maintain customer satisfaction while advocating quality in every aspect
- Help drive the future of the product by collaborating with our engineering and product teams
- Play a crucial role in incident management response
Qualifications
- Experience in Python, Bash. Powershell
- Experience with querying using SQL
- Experience working with one of the following solutions: Gmail Suite, Microsoft Exchange, Active Directory, ADFS or Office365
- Experience in supporting SaaS-based products
- Experience in working with a ticket/case management system (eg: Jira, Zendesk)
- Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end
- Proficient at managing your own time and priorities and has a 'let's get it done' attitude
- Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast paced technical environment
- Adept at working remotely & open to working U.S.A business hours
- Must speak fluent English
It would be great if you also have:
- Knowledge of SMTP, DNS, LDAP or similar protocols
- Bachelor's Degree in Computer Science or a related field a plus
- Team player spirit!
- Believe in learning new things every day.
Job tags
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