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Location

Hyderabad | India

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Job description

• Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
  
• Establish longlasting trusting connections by communicating professionally and empathetically with the clients
  
• Use the appropriate methods and tools to provide information that is accurate comprehensive and thorough
  
• Meet call handling quotas and individual and team sales targets
  
• Gather and analyse client data to identify possible products or services to recommend to management
  
• Provide appropriate solutions and substitutes within the timeframes specified and follow up to ensure resolution
  
• Maintain client interaction logs handle customer accounts and file paperwork as and when necessary
  
• Follow communication protocols rules and policies
  

Good communication skills in English & Hindi

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Job tags

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Salary