Specialist-Order Management&Customer Service
Location
Bangalore | India
Job description
Job Description
Your Challenge Receives and processes complex customer orders, inquiries and/or complaints
covering items or products ordered. Maintains an ongoing relationship with customers and sales staff.
Uses knowledge of products, product availability, sales
territories, and individual customers to provide a key communications link to the customer.
Exercises judgment and discretion, and functions independently within authorized limits.
Typically requires analysis, judgment, and sensitivity to customer needs
Manage customer portals
Create delivery note
Validation price agreement
Monitoring EDI Orders
Confirmation order details
Manual order entry
Manage order exceptions
Send order confirmation
Manage return
Customer order delivery tracking
Customer Care
- Answer customer questions regarding technical issues
- Forward customer request to product management
- Forward complex topics, dispute cases, technical support to respective responsible function
- Analyze internal request
- Issue credit note
- Price dispute management
Your Profile - Education/university degree in business administration, sales, commerce or any other relevant field.
- 0 to 4 years of experience in Order to Cash/Account Receivables/ Credits and Collections/Order management / Customer service domain.
- SAP Financials (FICO- Mandatory and SD- added advantage) and MS Office (excel, Powerpoint, word, visio..)
- Overall overview or working experience in controlling, reporting or data analysis will be an added advantage
- Experienced in Shared Service Centre environment (ticketing tool, SLA KPIs)
- Flexibility with shift timining for self and experience in 24x5 shift model
- Service oriented mindset - Proven ability to develop new ideas and creative solutions
Job tags
Salary
