Customer Support Lead / Project Lead
Location
Bangalore | India
Job description
Position Openings: Customer Support Lead / Project Lead Work Location : Bull Temple Road, Basavangudi, Bangalore
- Eligibility–Any degree (Fine even if not completed)
- No. of positions – 2
- Preferred: 2 to 4 Years' experience in Customer Relationship management
- Advantage if experienced in Education ERP implementation in School/College or University
- Excellent education ERP implementation knowledge (optional)
- Compensation: 2,70,000 per annum to 3,60,000 per annum
- Work Location: Bangalore
Skill Requirements: - Very Good communication and presentation skills in English. Should have good command over it.
- Good analytical skills
- Leadership skills
- Good Attitude
- Basic knowledge of MS office is must
Willing to travel to customer location in bangalore and rarely outside bangalore. Will be working from our Head office, Bangalore
Interview Rounds Resume screeningFace to Face InterviewPresentation skillsHR
Job Role & Responsibilities - Learn about company's software modules & features
- Understand customer requirements
- Responding to customer queries in a timely and accurate way, via phone, email
- Identifying customer needs and helping customers use specific features
- Learn to configure the requirements in company's software
- Create training materials & train the users
- Maintain Customer Satisfaction & Build strong relationship with customers
- Conduct Monthly and Quarterly review meetings with customer
- Meeting regularly with clients to discuss issues and progress on the project.
- Create implementation documents and share with stakeholders
- Designing the layout of reports or other documents to meet client specifications.
- Manage internal team and coordination among other functional teams
Skills: presentation skills,customer support,communication skills,english
Job tags
Salary
