Movate
Location
Chennai | India
Job description
Hiring International Calling/Voice Experts !!
Experience - 1 to 5 years Work location - Ambattur Shift - Night Shifts Education- Graduate Mandatory Skills - Good Communication, Fluency, Quick learning attitude, Customer service skills, Active Listening skills, Email Etiquette, Chat Support. Drop your resume at [email protected] Job Responsibilities: Responsible to handle customer queries / issues through Voice and or Non Voice (International/ Domestic) transactions to the best of customer’s satisfaction. Necessary documentation of calls. Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project. Qualification: Any degree Technical skills: •Should be patient enough to handle any kind of queries. •Good understanding of computers. •Should have Basic knowledge on computer hardware peripherals, Operation Systems, •Chrome Brower, IE and Firefox. •Also, should be able to work on firewall and IP Configuration. •Flair for customer service and technical troubleshooting. •Configuration & troubleshooting all types of Hardware's, Software applications, Antiviruses & Network problems (TCP/IP). Desired Profile: •Handle calls customer queries / issues - Efficient dealing of complaints to completion and enabling satisfaction of customer, Follow-up with customer for resolution •Responsible to adhere to schedule - Being regular to the work, does not show late to shifts, Does not take excessive long breaks •Responsible to document all calls in CRM Tools - 100% recording of call information in CRM •Attending Team Huddles - Acquiring knowledge about the newly released products, Receiving feedbacks positively from TLs, Reporting to supervisor on day-to-day events •Ensure compliance to all process and procedures in organization - Follow all policies and procedures defined by the organization and updated from time to time, Compliance to organizational policies and processes Diversity, Equality & Inclusion Please share the below details : Total years of experience – Relevant years of experience in International voice - Current CTC – Expected CTC – Notice Period – Highest Education - Current Location – Reason for job change – DOB – Ready to work from Chennai office - Comfortable to work in night shifts/rotational offs -Job tags
Salary
