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Manager, Customer Success


Definitive Healthcare


Location

Bangalore | India


Job description

Analytical Wizards is part of the Definitive Healthcare family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their challenges, achieving outcomes that benefit both business and society. Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. We offer industry-leading benefits packages to promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Definitive Healthcare is a rapidly growing data and analytics provider of the most up-to-date, comprehensive, and integrated information on hospitals, physicians, and other healthcare providers.

Recently honored by the Boston Globe as the #3 Best Place to Work, and by the Boston Business Journal as the 10th fastest growing private company in Massachusetts and ranked #611 nationally on the Inc. 5000 list; Definitive has more than doubled in size in the past 2 years to almost 250 employees. Our expansion has created the need for a Manager of Customer Success to join our team.

Your challenge:

As a Manager of Customer Success with Definitive Healthcare your mission will be to lead a small team of Customer Success Managers/Specialists to deliver the ideal experience throughout our customer's lifecycle. Your team is responsible for the customer relationship, and growth across our existing customer base. You must have outstanding communication skills, good business analysis skills to focus on working with the team to ensure Client Satisfaction.

Here are some things you will tackle:

What you'll need:

Why we love Definitive, and why you will too!

What our Employees are saying about us on Glassdoor:

'Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed.'

'Great team. Amazing growth. Employees are treated very well.'

'I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there.'


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