Master Data Steward/Analyst
Location
Pune | India
Job description
We supply the sustainable and innovative paints and coatings that our customers, communities – and the environment – are increasingly relying on. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We're active in more than 150 countries and have set our sights on becoming the global industry leader. It's what you'd expect from a pioneering paints company that's committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.
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Job Description - Purpose/Key Objectives of the Job:
AkzoNobel has started its journey to mature its Master Data Management (MDM) Services, and for this, setting up Global MDM capabilities is essential. The MDM Operations Steward/Analyst will execute master data maintenance processes within SLAs, including its controls and monitor master data quality definitions and rules.
Responsible for executing activities done by the MDM Operations team within all capabilities provided, i.e. Master Data maintenance processes, controls, SLAs, point of contact for MDM CoE and business, issue solving (root cause analysis), Master Data Quality monitoring
Adhere to SLAs and report/escalate to Operations Manager and Service Delivery Manager in case of exceptions
Support implementation and monitoring of master data quality rules and master data definitions
Conduct issue root cause analyses and IM touch-point for system issues fixes
Monitoring of (master) data quality
Collaborate with Data Domain Experts from GBS MDM CoE periodically to collect, collate and analyse data for DQ metrics
Support implementing and monitoring of master data quality rules and master data definitions
Validation of the change request against master data rules (impact assessment) and determines whether the data record already exists
When archiving or marking-for-deletion, the Data Steward checks for open transactions and/or use in other systems
Closing and filing change requests for master data
Notifying the Data User on the status of requests (e.g. rejected requests and reason)
Responsible for data entry into information systems
Responsible to respond to business for additional information on completeness of master data requests
Respond to business with regular updates on master data mass uploads and large master data requests
Good communication and teamwork within and across organizational boundaries
Support MDM Operations Manager on process standardization and optimisation to drive down total cost to serve and enhance customer satisfaction through improved quality of processes
Supports the implementation of the agreed MDM2.0 project's next steps
Customer service mind-set with excellent customer service skills
Ability to build working relationships and foster communication with internal customers within and across organizational and geographic boundaries
International mind-set – sensible for cultural differences
Essential Educational Qualifications, Relevant Experience And Requested Skills. Bachelor level
Minimum 2-3 years' experience in a shared service centre with experience in MDM related functions
Working experience supporting MDM operational processes
Experience in implementation of MDM in a Shared Services environment preferred
Experience in interfacing with business operational customers and Information Management
Experience in root cause analysis
Experience in MDM application systems as key user (preferably SAP and SAP MDG)
Experience in complex IT system environments as user
Experience in complex business environments with multiple stakeholders, including service providers for both IT as organizational/process capabilities
Keeps deadlines and produces high quality output
manage dialogue with support functions and key stakeholders
Good communicator
Partner for issue management/escalation
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
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