Borzo India
Location
Mumbai | India
Job description
Outcomes
1. Learn basic work processes & key traits for becoming good customer support agent by end of week 2
2. Achieve consistent Chat & Call quality above 95 % in audits from week 4 onwards
3. Achieve consistent CSAT above 95 % from week 5 onwards
Competencies:
1 Clear communication skills ( Hindi & English)
2. Good Listening Skills
3. Should be Polite while talking with clients
4. Understand queries & should be able to provide resolution at first contact
5. Basic computer Knowledge - should know to operate windows, excel, google sheet etc
6.1 High typing speed ( 30- 40 WPM)
6.2 Grammar Assessment
7. Persistent performance under high work-load.
8.Teamwork. Reaches out to peers and cooperates with supervisor
9. Multi-tasking
10. Empathy - ability to see a situation from client's viewpoint
11.Flexibility/adaptability - should be able to adapt fast changing processes
12. Should be staying nearby office premises
13.Willingness to work hard
14. Chat experience
15. Call experience
16. Email experience
Salary: Best in the Industry
Job tags
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