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Location

Bangalore | India

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Job description

Responsibilities:

1. Guest Relations:

○ Respond promptly and professionally to guest inquiries, concerns, and

complaints.

○ Ensure a high level of guest service is maintained at all times, addressing and

resolving guest issues in a timely and satisfactory manner.

○ Facilitate a positive property showcasing & onboarding guest experience,

including showing available inventories & converting sales leads.

2. Property Management:

○ Oversee the day-to-day operations of assigned ZoloStay Property, including guest

relations, rent collection, and property upkeep.

○ Coordinate property upkeep with internal stakeholders, ensuring work is

completed in a timely and satisfactory manner.

○ Monitor and enforce compliance with rules and regulations.

○ Conduct regular property audits to identify any maintenance or safety issues and

address them promptly.

3. Financial Management:

○ Collect and process rental payments, ensuring accuracy and timeliness.

○ Monitor rent delinquencies, initiate appropriate actions to minimize losses, and

enforce late payment penalties as per company policies.

○ Assist in the preparation of annual property budgets and monitor expenses to

ensure adherence to budgetary guidelines.

4. Reporting and Documentation:

○ Maintain accurate and up-to-date records, files, and documentation related to

property management activities, including agreements, maintenance requests,

and guest communications.

○ Collaborate with the team on regular insights of property's performance,

occupancy rates, and financials.

5. Team Management & Collaboration:

○ Lead and train a team of 1-4 dedicated facilities team members.

○ Collaborate with cross-functional teams, such as sales, support, and facilities to

ensure effective guest satisfaction & property management.

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Job tags

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Salary