Customer Support Executive
Location
Chennai | India
Job description
About the job
GameNation is an Ecommerce company dealing in console gaming products of Sony PlayStation, Microsoft Xbox, and Nintendo Switch. We deal in Brand new as well as Pre-owned games from and to customers. We also focus on the Pre-owned games market to promote the culture of console gaming in India and make it more affordable and accessible for gamers.
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Qualifications
- 1-3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
- Exceptional verbal and written communication skills.
- A customer-oriented individual.
- Ability to meet deadlines and prioritize tasks.
- Excellent negotiation and sales skills.
Job Location: Neelangarai, ECR, Chennai
Job tags
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