TELUS International India
Location
Noida | India
Job description
Knowledge of WebRTC
Media Technology Knowledge
Video Player,Web Api's and Content data to play video/audio.
Video player like Exoplayer.
Platform Troubleshooting like iOS/Android/web(Behaviour of application and notifications)
Analyzing Logs
Basic Server codes - codes.
Install/Uninstall Application, Cache clear.
Project/Application based knowledge to mention a flow/section in the ticket to be created.
Request/Response REST API.
Basic debugging - To verify a flow reported in the application.
Basic understanding of local files saved in device for an application(folder structure)
Technical Troubleshooting Skills
Knowledge of Zendesk is added advantage
Handling the incidents, coordinating and managing customer interactions .
Create knowledge base and user guides from the incident learnings.
Good knowledge for RESTful APIs,Web Services
knowledge of authentication and security
Good knowledge in Streaming APIs, Communications APIs and Media APIs, SDK
Troubleshooting issues related to video streaming, Unable to integrate with systems, Run a hosted call, Local / geo-specific issues, Feature block/unblock etc
Good Comm Skills
Job tags
Salary
