Location
Bangalore | India
Job description
Company Description
When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon India is now Great Place to Work-Certified™. Epsilon has also been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com/apac or our LinkedIn page.
Job Description The Solutions team is responsible for driving enablement for account teams, client product adoption and scaling new & existing solutions, and 3rd party partnerships (i.e. Button, Invoca) across CJ's clients. The
Global Solutions Manager will be instrumental in scaling the Solutions team output by getting resources in account teams' hands faster and across more CJ solutions to enable their overall success in client growth & retention.
Responsibilities Product/Solution Adoption & Training - Own the building of educational materials for Business Process Automation rollouts
- Own scheduling and presenting live training for Business Process Automation rollouts
- Own the reporting for Business Process Automation solution adoption
- Collaborate with Sr. Solutions Manager & Solutions Director with building educational materials for Product & Data Science solutions rollouts
- Collaborate with Sr. Solutions Manager & Solutions Director on Product & Data Science solution rollout live training
- Assist with reporting for tracking integrity and other Product & Data Science product adoption
Competency Badging - Collaborate with Sr. Solutions Manager & Solutions Director on badging development
- Own badging communication for certain markets
- Own reporting on badging statuses, follow up to ensure completion, etc. for certain markets
Process Creation, Implementation, Adoption - Assist in identifying gaps in processes and creation of processes across various areas of the business to streamline work and drive efficiency
- Assist in playbook development & maintenance, ensuring stakeholders are assigned to updated existing playbooks & create new material as needed
Knowledge & Feedback Gathering/Sharing - Collaborate with Sr. Solutions Manager & Solutions Director on client & account team engagement; gathering feedback to help with solution prioritization and enhancements planning.
- Collaborate with solution development teams (BPA, Data Science, Product) on ensuring the right stakeholders are obtained for each project, and the right level of effort is present among stakeholders to get to an optimal solution rollout.
Qualifications - Requires 10+ years of related experience and 3-5 years' experience in digital marketing.
- Critical thinker and creative problem solver
- Deep understanding of various marketing technologies
- Proven track record of driving change management
- Passion for developing processes, streamlining, and creating efficiencies
- Strength in communicating across different departments/roles and across levels of an organization
Additional Information Publicis Groupe Commitment to Diversity & Equity Policy: Publicis Groupe is deeply committed to diversity and inclusion in spirit and in action at every level of the organization. It reflects our core values and embodies our purpose of building a great company enabling human potential. We have a deep-rooted appreciation for how diversity of thought drives innovation, and we ground that value in a culture of collaboration and connected thinking.
- Diversity & inclusion are business imperatives on which Publicis Groupe will not negotiate. While fostering a work environment that is inclusive of all talent is a collective responsibility, it is leadership's job to nurture the career aspirations and goals of all our talent. Promoting gender equality starts at the top and the Groupe will not tolerate anyone speaking for our organization who does not value the importance of inclusion. Publicis Groupe works very hard to champion diversity and will continue to insist that each agency's leadership be champions of both diversity and inclusion.
- Our Core values ' VIVA LA DIFFERENC'E is based on the very aspect of celebrating differences
- Our strategy focuses on bringing together teams with diverse perspectives, disciplines, and experiences, because diversity of thought best serves our clients and their customers who they aspire to impact
Equal Employment Commitment - We provide equal opportunities to all our employees and to all eligible applicants for employment in our company. We do not unfairly discriminate on any ground, including race, caste, religion, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin, disability or any other category protected by applicable law.
- When recruiting, developing and promoting our employees, our decisions will be based solely on performance, merit, competence and potential.
- We shall have fair, transparent and clear employee policies which promote diversity and equality, in accordance with applicable law and other provisions of this Code. These policies shall provide for clear terms of employment, training, development and performance management.
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