Deal Desk - Manager

Location

Bangalore | India

Job description

• Team Management and Delegation Oversee the day to day operations of the Deal Desk Center of Excellence
• Manage request delegation and team workload to ensure efficient and balanced task distribution
• Supervise the Deal Desk team, focusing on work quality and timeliness
• Facilitate effective resolution of issues and conflicts within the team
• Lead, coach, train, and develop Deal Desk Specialists including completion of performance evaluations
• Supervise Deal Desk Specialists/Lead in the execution of Deal Desk services, including delegation and review where applicable
• Serve as the primary point of contact for escalated issues, ensuring swift and effective communication between involved parties
• Process Optimization and Quality Assurance Spearhead the refinement of standardized, best practice processes that create efficiencies and ensure a seamless Bangalore operation Implement measures to ensure high quality work output and adherence to established timelines
• Proactively identify and address any issues or conflicts that may impact the teams performance
• Strive for ongoing improvement in the overall effectiveness of the Deal Desk operations
• Relationship Building Build strong relationships with key stakeholders through regular communication and personalized interactions
• Understand their priorities and expectations, demonstrating a commitment to mutual success
• Performance Strategic Analysis Develop and implement strategies to optimize key performance metrics within the organization
• Regularly analyze performance data to identify trends, patterns, and areas for improvement
• Monitor and analyze operational KPIs to ensure continuous performance improvement
• Collaboration and Communication Regular Check Ins with the Regional Deal Desk Director/ Manager to ensure performance, communication, and quality meets expectations Ensure clear communication of team goals, objectives, and performance expectations to all team members aligning with Deal Desk priorities
• Ensure alignment between individual responsibilities and broader team objectives
• Facilitate team building activities and events to strengthen interpersonal relationships

Other Requirements Administrative

• Duties Bachelor s Degree (Business, Finance, Accounting, etc) preferred 10+ years of data management, deal management, project management, or commercial real estate experience

• Strong English communication skills (written, verbal)

• Experience supporting the development of Business Process Outsourcing or Shared Service Center teams

• Experience improving processes and procedures to drive standardization and improve efficiency and quality

• Experience leading teams and contributing to the professional development of junior team members

• Demonstrates the ability to communicate and interact with key team members (Americas and India based) to resolve issues and effectively collaborate in executing work

• Ability to balance and prioritize multiple priorities in a high volume, fast paced environment

• Strong project management, communication, and relationship management skills

• Strong analytical skills with high attention to detail and accuracy

• Highly proficient in Microsoft Office Suite

• Ability to navigate challenges with a solution orientated mindset and act with a sense of urgency

• Willingness to work in flexible shifts including North America hours

• Knowledge of Salesforce, Workday, or other Accounting / Customer Relationship Management software Knowledge of Commercial Real Estate industry a plus

Job tags

Salary