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Location

India | India

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Job description

Role

Sr. Network Voice Engineer (L2 Support) Experience Level

5 8 years Skills

Proven hands on

IT Network experience in Switching and Routing domain

Experience and expertise in ShoreTel/Mitel VoIP PBX, Enterprise Call service center

Experience in SIP media gateway. Network tools such as Solarwinds

Deep understanding of networking protocols (such as IPSec, HSRP, BGP, OSPF, 802.11, QoS)

Hands on experience with monitoring, network diagnostic and network analytics tools

Knowledge of delivering services in the VOIP, PBX and data communications areas Qualifications and Certifications

Diploma Degree in Engineering or Science

CCNA, CCNP, CCIE certifications Responsibilities Run (operations)

To support ShoreTel Switches, Voicemail, IP Phones, Call Center and ShoreTel Communicator equipment

To install and configure communication platforms using IP based signaling products

RCA

Root Cause Analysis for major incidents

Ownership of Incidents, Problems and Changes till closure

Change Management Preparation and submission of CR requests, securing change window and implementation of changes

To write documentation relating to ShoreTel Phone system support

To implement New office deployment (Phones, Voicemail, and Circuits

To manage Voice/Video planning, monitoring, performance tuning, and troubleshooting Business Hours

Normal: US Shift / Rotation

On call Support: The candidate must be prepared for on call support beyond business hours Travel

No Work Location

Pune

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Job tags

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Salary