Customer Service Representative

Location

Parel, Maharashtra | India

Job description

Company Description

Envision is a company that offers free personalized student placement services to leading universities around the world. Our commitment is to empower students every step of the way, and to foster their academic as well as social growth by assisting them in finding their true calling. We are located in Mumbai, India.

Role Description

This is a full-time on-site role for a Customer Service Representative. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, and ensuring customer satisfaction. The position requires effective communication with customers through phone, email, and chat.

Qualifications

• Customer Service Representatives and Customer Support Skills
• Excellent verbal and written communication skills with customers
• Ability to listen actively and respond to customer inquiries
• Ability to multitask, prioritize, and manage time effectively
• Customer Satisfaction and Customer Experience skills
• Strong problem-solving skills
• Experience with CRM software is a plus
• Bachelor's degree in a related field or equivalent work experience

Job tags

Salary