Customer Support Executive
Krishpar Technologies Pvt. Ltd
Location
Bangalore | India
Job description
Company Overview
Krishpar Technologies is one of the top HR companies in India, offering a range of solutions to 500+ employers. We cater to the hiring, productivity, and scale challenges of our clients by providing end-to-end HR services. With a focus on personalized care and unmatched quality, we help our clients fuel their growth and go beyond to new leagues.
Job Overview We are looking for a Customer Support Executive to join our team at Krishpar Technologies Pvt. Ltd. As a Customer Support Executive, you will be responsible for resolving customer queries and providing exceptional customer service. This is a full-time position based in Bangalore, Karnataka, India, and is ideal for someone with 1 to 3 years of experience in a similar role.
Qualifications And Skills - 1 to 3 years of experience in a customer support role
- Excellent verbal and written communication skills in English and Hindi
- Experience in voice process or domestic voice process
- Knowledge of BPO industry and customer support best practices
- Strong problem-solving and decision-making abilities
- Ability to handle multiple tasks and prioritize effectively
- Attention to detail and accuracy in documentation
- Ability to work well in a team and collaborate with cross-functional teams
- Positive attitude and willingness to learn and adapt
- Ability to work in a fast-paced and dynamic environment
Roles And Responsibilities - Resolve customer queries through phone, email, and chat
- Provide exceptional customer service and ensure customer satisfaction
- Assist customers in troubleshooting technical issues
- Identify and escalate priority issues to the appropriate channels
- Document customer interactions and maintain accurate records
- Collaborate with cross-functional teams to resolve customer issues
- Stay updated with product knowledge and industry trends
- Meet or exceed customer support metrics and targets
- Handle customer complaints and provide appropriate solutions
- Maintain a positive, empathetic, and professional attitude towards customers
Job tags
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