HNM Solutions
Location
Secunderabad | India
Job description
Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have Skills : Linux Operations Good to Have Skills : Linux/Unix Desktop Management Job Requirements : Key Responsibilities : 1Respond to user/client escalations and engage functional escalation and Management escalation as required2 Manage requests incidents on ITSM tool3 Implement the changes as applicable, test the changes and handover to customer4 Prompt handling of all /incidents/problems/SRs in order to minimize the impact of incidents upon client end service quality5 Required for easy transition into role and join on-call group which is high priority6 Consequently identifies opportunities to improve operations Technical Experience : -Good hands-on experience on Linux server administration -Deep technical knowledge in VMware virtualization version 5x or 6x Troubleshooting skills analytical skills in Unix Linux server -Installing, Managing, Patching and upgrading Linux servers -Managing data security, configuring user access, and maintaining the stability of the system -must be skilled in network infrastructure, hardware capabilities, testing protocols, and software development Professional Attributes : Good communication skill, Leadership skills, team handling skills, team building, analytical skills and good presentation skills and ability to work independently Educational Qualification: Bachelors degree Additional Info : Willing to work in 24/7 support rotational shifts
Job tags
Salary
