Customer Service MLDL PRESALES
Location
Mumbai | India
Job description
Overview:
The Customer Service MLDL PRESALES plays a crucial role in a dynamic and customercentric organization responsible for providing presales support to potential customers. This position is essential for building and maintaining strong customer relationships and influencing purchase decisions.
Key Responsibilities:
- Engage with potential customers to understand their needs and provide appropriate product recommendations
- Conduct product demonstrations to showcase features and benefits
- Assist customers in understanding product specifications and pricing
- Address customer inquiries and concerns in a timely and professional manner
- Collaborate with the sales team to develop and implement effective strategies for lead generation and customer acquisition
- Follow up with prospective customers to nurture relationships and close sales
- Provide accurate and detailed information about products and services
- Assist in creating sales proposals and presentations
- Stay informed about industry trends and competitor offerings
- Participate in product training to maintain a thorough understanding of the companys offerings
- Travel to meet with clients and attend industry events as needed
- Collaborate with crossfunctional teams to ensure seamless customer experiences
- Assist in resolving customer complaints and issues
- Contribute to the development of sales and marketing materials
- Monitor and report on customer feedback and buying trends
Required Qualifications:
- Bachelor s degree in Business Marketing or a related field
- Proven experience in a customer service or presales role
- Excellent communication and interpersonal skills
- Strong sales acumen and a customerfocused mindset
- Ability to understand and effectively communicate product features and benefits
- Proficiency in CRM software and other sales support tools
- Ability to work effectively in a fastpaced targetdriven environment
- Detailoriented with strong organizational skills
- Ability to multitask and prioritize tasks effectively
- Problemsolving skills and the ability to address customer concerns with empathy
- Willingness to travel as required for customer meetings and events
- Strong product knowledge and the ability to stay updated on industry trends
- Team player with the ability to collaborate across functions
- Flexibility to adapt to changing priorities and customer needs
communication,product knowledge,events
Job tags
Salary
