Miles Education
Location
Secunderabad | India
Job description
Who are we
Miles Education, the Godfather of Accountants, is on a mission to empower accountants worldwide and address the global shortage of skilled professionals. With relentless dedication and a team of 600+ across India and the USA, we are shaping the future of the profession.
Why should you be excited about joining us
Clear vision and outcome-focused approach have gotten us to become the only bootstrapped and profitable ed-tech startups operating at scale (current revenues INR 200 crores | CAGR 100% y-o-y). So you'll be joining a team of mission-driven professionals building one of the most valuable edtech in the world.
Key Responsibilities:
1. Call Quality Audits and Beyond:
- Perform comprehensive call audits to evaluate sales interaction effectiveness.
- Utilize QC tools for in-depth trend analysis and actionable insights.
- Apply findings to enhance customer service quality and bolster sales numbers.
2. Collaborative Sales Enhancement:
- Partner with sales managers to define key performance indicators (KPIs).
- Deliver constructive feedback, enrich sales techniques, and foster growth.
3. Training Needs Identification:
- Identify training requirements and contribute to program development.
- Maintain accurate training records, ensuring continuous improvement.
4. Industry Insight and Process Excellence:
- Stay updated on industry trends, engaging in QA calibration sessions.
- Assist in crafting action plans for process refinement.
Qualifications:
- Possess [5+ years] of experience as a Quality Analyst, with a pronounced focus on call quality audits and adeptness in diverse QC tools.
- Display a profound comprehension of call center operations, quality assurance principles, and industry best practices.
- Demonstrate familiarity with a spectrum of QC tools, coupled with their adept application for process enhancement.
- Showcase impeccable communication skills, enabling effective feedback and insights dissemination.
- Possess an analytical mindset, effectively translating data into actionable recommendations.
If you are an astute Quality Analyst, adept in call audits, and proficient in utilizing QC tools, we welcome you to our team. Elevate our customer interactions, optimize processes, and drive excellence in both service and sales.
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