Director of Program Management (Market Operations)

Location

Work from home | India

Job description

Varsity Tutors, a Nerdy company, is looking for a Director of Program Management to support our VP of Operations and relentlessly drive the execution of key business objectives for multiple teams. The individual in this role will help prioritize the work and initiatives of several Operations, Product, and Engineering teams, and do whatever is needed to ensure targets are achieved and timelines are met. The Director of Program Management will help support the execution of the vision and experience across our suite of learning products and in our tutor marketplace. This role is a unique opportunity to work at the highest levels of the organization, collaborating closely with leadership to drive initiatives, manage projects, and ensure effective and fast execution of our strategic goals.

About Nerdy

Nerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, on-demand study support, and adaptive self-study. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.nerdy.com/. 

Responsibilities

• Project Management 
• Drive relentless execution of the company's key initiatives, driving alignment, action, and results across all levels of the organization
• Rigorously track progress toward goals and unblock anything getting in the way of achieving project milestones and objectives
• Align with team leaders to translate high-level objectives into concrete, actionable steps for operating teams and ensure high-quality execution of each step
• Break down complex problems into manageable tasks and ensure clear understanding and execution by respective teams.  Drive adherence to these plans  
• Prioritization & Planning:
• Drive the establishment and adherence to operating rhythms and mechanisms that ensure correct prioritization of work and initiatives across all teams, with the ability to ignore the status-quo if the status-quo isn’t working
• Facilitate the measurement and achievement of KPIs through effective planning mechanisms
• Challenge status quo, disrupt complacency, and ruthlessly push for better approaches to deliver results
• Coordination & Communication:
• Serve as a central point of contact for communication between the VP of Operations and various team leaders within the organization
• Facilitate effective communication flow, including agenda setting and follow-up on action items
• Work with relentless focus and urgency, and infuse the same sense of urgency across all team members
• Ensure clarity of priorities among teams within the organization and maintain synchronization in cross-functional projects
• Drive accountability through diligent follow-ups on action items and next steps
• Responsible for ensuring proactive updates and enhancing visibility across the organization, and/or ensuring others do so
• Work across functional boundaries and coordinate cross functional work / teams
• Analytical:
• Understand business drivers and assist in identifying or auditing KPIs to ensure alignment with organizational objectives
• Assist in the creation of basic metric-based reports or dashboards to provide greater visibility into key projects and objectives

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field (Master's degree is a plus)
• Proven experience in a similar project management or operations role, preferably at a high-growth tech organization
• Exceptional project management skills and organizational abilities
• Creative problem solver who can think big and find the most effective  way to deliver results, regardless of the obstacles
• Excellent communication and interpersonal skills
• Proficiency in using productivity tools and software
• Superior analytical and quantitative skills; experience getting and using data and metrics to test theories, confirm assumptions, and measure success
• Unwavering bias for action and the desire and ability  to drive results in a fast-paced, dynamic environment
• Thrives in  a fast-paced, ambiguous environment and the ability to manage multiple, competing priorities simultaneously
• Proven ability to identify, analyze, and solve ambiguous problems with high attention to detail
• Experience with agile and working closely with designers and engineers to drive feature definition and implementation
• Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes

Varsity Tutors Leadership Principles

Relentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot

Benefits

• Competitive Salary plus Equity in the company
• Healthcare Plans (Medical, Dental, Vision, Life)
• 401k Company Matching Plan
• Maternity, Paternal, and Adoption Leave
• Remote Position
• Flexible PTO
• Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes)
• Once-in-a-lifetime opportunity to help transform how the world learns!
• Fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture

Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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