Customer Support Engineer

Location

Bangalore | India

Job description

• The Customer Support Engineer is a full-time position reporting to the Support Manager and is part of the Customer Service Department
• You will receive specialized product and industry training specific to the product you will support
• A successful Support Analyst LI is a motivated individual who is customer-focused and uses their analytical skills to find the root cause of an issue with a keen eye for details

Let s talk about Responsibilities

• Provide effective phone and email software support to clients reporting problems or requiring on-the-spot coaching with our products
  
• Utilize the Salesforce Service Console to log customer cases
  
• Perform basic and advanced troubleshooting to identify/verify the underlying cause of customer-reported problems
  
• Utilize internal resources to assist in the prompt resolution of application and technical issues
  
• Contribute to the maintenance and improvement of the knowledge base
  
• Escalate calls to higher-level analysts according to defined support processes
  
• Contribute to the monthly team goals
  
• Participate in after-hour on-call rotation

Let s talk about Qualifications, Skills and Experience

• Bachelor s degree or equivalent experience
  
• Excellent customer service skills in a technical environment
  
• Good problem-solving and prioritization abilities
  
• Excellent verbal and written communication skills
  
• Electronic Health Record experience is preferred
  
• Knowledge of the post-acute healthcare industry is preferred

Job tags

Salary