Quality Executive

Location

Bangalore | India

Job description

• Monitoring agent calls and provide feedback
• Analyzing portfolio performance through calls monitored and performance reports
• Improving performance through interventions
• Leading and participating in client calls Continuous portfolio performance improvement
Eligibility Criteria
• Prior experience of call monitoring. Good interpersonal skills.
• Excellent Communications Skills (Both Written & Verbal)
• Should have knowledge in providing feedback, calibration. Ability to transfer knowledge & check applicability
• Self-Starter, Flexible and Willing to Stretch for Business Need
• Computer knowledge which includes word, excel, power point. Graduate degree preferred but can consider HSC or Diploma holder

Job tags

Salary