Customer Experience Consultant

Location

Chennai | India

Job description

Opportunity

Has responsibility for handling daily Customer Service tasks and
interacts with both internal stakeholders as well as External
Clients/Shippers. May support peers with technical or process related
challenges during process execution.

Job Summary:

We are seeking a highly skilled and motivated Customer Service Representative to join our team. The successful candidate will be responsible for handling customer service tasks on a daily basis, responding to all enquiries in a timely and accurate manner, and providing quality service to both internal and external customers. The ideal candidate will have a strong focus on providing high-quality data to set a high standard for all assignments managed. Additionally, they may perform root cause analyses in the event of escalations and may train new hires on the process(es).

Responsibilities:

• Respond to customer enquiries via phone, email, or chat in a timely and accurate manner
• Provide high-quality service to both internal and external customers
• Maintain a strong focus on providing high-quality data to set a high standard for all assignments managed
• Perform root cause analyses in the event of escalations
• Train new hires on the process(es) as needed
• Collaborate with team members to ensure effective and efficient customer service
• Utilize problem-solving skills to resolve customer complaints and concerns
• Maintain up-to-date knowledge of company products and services to effectively address customer inquiries
• Follow company policies and procedures to ensure compliance with industry regulations
• Continuously monitor and improve customer service processes to enhance customer satisfaction

Requirements:

• 1-2 years of customer service experience
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to handle multiple tasks simultaneously
• Proficient in MS Office and Google Suite
• Strong customer service skills
• Ability to work collaboratively in a team environment
• Strong time management skills
• Ability to adapt to changing priorities and deadlines Work Environment:
• This is a full-time position located in [City, State]
• Work hours are [insert hours of operation]
• The work environment is fast-paced and dynamic, with a focus on providing high-quality customer service
• The company is an equal opportunity employer and values diversity in the workplace Benefits:
• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

If you are a motivated and customer-focused individual who is passionate about providing high-quality service, we encourage you to apply for this exciting opportunity. Please submit your ree and cover letter for consideration.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Job tags

Salary