Hagerstone International Pvt. Ltd.
Location
Noida | India
Job description
We are Hagerstone International, India's one of the Best Office Interior Design & Build Firm with Head Office at Noida.
With 250+ clients, on-going works in 15 cities across India, and more than 7 million sqft of delivery experience, we are now looking to become National Leader.
- Our Expertise : Office Interior Design & Build works for MNCs or Large Conglomerates
- Our Target Clients : MNCs looking to get interiors done for their new office or Architects looking to collaborate for Office Interiors
For that we are Hiring
Head of Operations with More than 15 Years of experience in OPERATIONS of a Interior FITOUTS / INTERIOR DESIGN & BUILD Firm.
FOLLOWING ARE THE DETAILS :
???? Objective:
To oversee and enhance operational efficiency, project delivery, and profitability of INTERIOR FIT-OUTS / INTERIOR DESIGN & BUILD projects across India, ensuring the highest standards of quality and client satisfaction.
Responsibilities
- ???? Direct and manage project development from initiation to completion, defining project scope, goals, and deliverables in alignment with business objectives.
- ???? Develop comprehensive project plans and communication documents, ensuring clear and timely communication of project expectations to team members and stakeholders.
- ???? Estimate resource requirements and manage project expectations with team members and stakeholders throughout the project lifecycle.
- ????️ Plan, schedule, and track project timelines and milestones using appropriate tools, providing progress reports and presentations as necessary.
- ???? Identify and resolve issues within the project team, ensuring optimal resource allocation and availability.
- ???? Delegate tasks and responsibilities, managing project dependencies and critical paths effectively.
- ???? Proactively manage changes in project scope, identify potential crises, and develop contingency plans.
- ???? Coach, mentor, motivate, and supervise project team members and contractors, fostering accountability and positive action.
- ???? Build and nurture business relationships critical to project success.
- ???? Conduct project post-mortems to identify successful and unsuccessful project elements, providing recommendations for improvement.
Key Performance Indicators (KPIs) :
- ???? Project Delivery: On-time completion rate of projects.
- ???? Budget Management: Percentage of projects completed within budget.
- ???? Client Satisfaction: Net Promoter Score (NPS) or client satisfaction surveys.
- ⏱️ Operational Efficiency: Reduction in project initiation to completion time.
- ???? Profitability: Increase in weekly billing cycle from 50 lakhs to 4 crores.
- ???? Team Performance: Employee retention rates, productivity measures, and satisfaction levels.
- ???? Quality Control: Number of defects or compliance issues post-project completion.
- ???? Client Complaint Resolution: Percentage of complaints resolved within 48 hours.
Mission:
To lead INTERIOR FIT-OUTS / INTERIOR DESIGN & BUILD projects with excellence, ensuring quality, efficiency, and client satisfaction, while expanding our project portfolio across India.
Outcomes :
- Achieve a WEEKLY project billing of Rs. 4 crores within next 6 months
- Ensure 100% client complaint resolution within 48 hours.
- Maintain a project on-time delivery rate of 95% or above.
- Ensure project profitability and operational efficiency, improving the bottom line.
Competencies :
- ???? Leadership: Inspire and lead a diverse team towards performance and cohesion.
- ???? Strategic Thinking: Forecast industry trends and align company strategy accordingly.
- ???? Communication: Excellent interpersonal and negotiation skills.
- ???? Problem-Solving: Strong analytical and proactive issue resolution skills.
- ???? Adaptability: Flexibility to navigate changing market conditions and operational challenges.
Job tags
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