Location
Gurgaon | India
Job description
Summary
Team Leader is required for managing Sales team for a Luxury Automotive CRM process. A blended process wherein team would be handling campaigns through I/O calls, emails or Chat depending on the process requirement round the clock (24x7/ 365 days a year)
Key Responsibilities - Need to manage blended process wherein team members will be switched between Calls, Chat and Email.
- Need to engage the team in different activities to increase agent productivity & utilization
- Need to interact with customers, as and when need arises
- Regular interaction with clients and internal stake holders at Allianz Partners
- Need to work and coordinate with different teams at Allianz Partners to derive the end results
- Take up and address the team issues and escalate appropriately
- Achieve KPIs / Targets assigned to team every week/month/year with quality
- Publish various reports internally & externally as per requirements within stipulated timelines
- Maintain process hygiene and team spirit
- Responsible for achieving Online Sales target through Online platforms over the Call and CHAT
- Work as a team player to achieve the common goal of the process & organization along with attrition and shrinkage
- Should be able to handle the pressure situations during peak volumes
- Proactively work and highlight the scope of improvement for the betterment of process
- Sound knowledge of Call Center dialer telephony systems & CRM tools (example SFDC)
Key Requirements - Candidate should be flexible working in 24x7/ 365 days a year environment
- Candidate should be excellent in verbal and written communication skills
- Added advantage will be given to candidate with clear understanding of Automobile industry
- Added advantage for candidates with experience of Sales or handling blended process
- Candidate should be able to handle Time and Pressure Management to deliver the standards within stipulated timelines
- Candidate should have a convincing skills to handle client & customers in critical situations
- Candidate should be flexible working on MS-Office (Excel, Word and PowerPoint)
39233 | Operations | Entry Level | Non-Executive | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.
Join us. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group.
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