Installation, configuration, maintenance and support of infrastructure and systems
Offer expertise within the team for the resolution of all technical incidents and problems.
Make a significant contribution in delivering continual tangible and measurable benefits and value in terms of improving customer service satisfaction and operational efficiency, whilst reducing risk and operational costs to minimal levels
Proactively identify opportunities and create and deliver robust business case proposals to team Manager to improve reliability, stability and efficiency
Instigate and orchestrate changes to infrastructure and systems, in line with change control processes
Facilitate and typically lead, the management of medium/large technical projects and complex work packages into business as usual operations
What you ll need
Experience range between 4-7 yrs
Support, coach and mentor the more junior members of the team, leading by example
Purely Server Admin skills - DNS, cloning in storage and snapshot in VMware, ITIL, ticketing tool, Vcenter, Vsphere or replication, server upgrades and patching, SCOM, SCCM, ScienceLogic.
Contribute with ideas and suggestions on continuous service improvement
Develop, produce and maintain IT documentation and following IT procedures as required
Provide out of hours support for major incidents as part of an on-call rotational Shifts
Very good English skills, strong communication skills on all levels and ideally experience in working with international teams
