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Location

Bangalore | India

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Job description

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Your Job

You will be designated as Administrator, Customer Support xa0

Our Team

You will be a part of Molex u2013 Datacom & Specialty Solutions

What You Will Do xa0xa0

xb7 xa0xa0xa0xa0xa0xa0 Review, clarify, and process CSP tickets submitted by CESu2019s external and internal customers.

xb7 xa0xa0xa0xa0xa0xa0 Monitoring our Support email account and responding to customer requests in a timely manner.

xb7 xa0xa0xa0xa0xa0xa0 Check technical integrity of Test Results and other related information xa0xa0xa0xa0xa0xa0xa0

xb7 xa0xa0xa0xa0xa0xa0 Escalate tickets when necessary to the appropriate resolver following CESu2019s tiered response structure xa0xa0xa0xa0xa0xa0xa0xa0xa0xa0

xb7 xa0xa0xa0xa0xa0xa0 Inform CES sales and operations management as to customer issues xa0xa0

xb7 xa0xa0xa0xa0xa0xa0 Manage training requests for CESu2019s course catalog and business associate applications from prospective installers xa0xa0xa0xa0xa0xa0xa0xa0xa0xa0xa0

xb7 xa0xa0xa0xa0xa0xa0 Run EXCEL-based metrics on work performed to report queue status xa0xa0

xb7 xa0xa0xa0xa0xa0xa0 Contribute to the success of the team by being proactive and offering suggestions where opportunities are seen

xb7 xa0xa0xa0xa0xa0xa0 Provide exceptional support to all customers - both internal and external. xa0xa0xa0xa0xa0xa0xa0xa0xa0xa0

xb7 xa0xa0xa0xa0xa0xa0 Any other tasks as deemed necessary by the supervisor.

CESu2019s Customer Support Portal (CSP) is an online back-office system combining project management of infrastructure deployments with a general help / service / support desk.xa0 The CSP structures business processes across CESu2019s global support team and customers providing better, more predictable response to its customers which can (a) download Technical Bulletins, papers, software, and product licenses, (b) receive automated notices on warranty or contract expiration, license renewals, and new releases, and (c) access CESu2019s warranty, training, and support services.xa0 Services include.

xb7 xa0xa0xa0xa0xa0xa0 Become an CES Business Associate

xb7 xa0xa0xa0xa0xa0xa0 Apply for an CES Site Warranty

xb7 xa0xa0xa0xa0xa0xa0 Request & take Training from CES

xb7 xa0xa0xa0xa0xa0xa0 Get Support from CES

xb7 xa0xa0xa0xa0xa0xa0 File a Quality/Warranty Claim with CES

Who You Are (Basic Qualifications )

xb7 xa0xa0xa0xa0xa0xa0 Knowledge of Structured Cabling or Electrical Engineering

xb7 xa0xa0xa0xa0xa0xa0 Bacheloru2019s degree in a business or technical field from an accredited university or equivalent industry experience

What Will Put You Ahead xa0xa0xa0xa0xa0xa0xa0xa0xa0xa0xa0

xb7 xa0xa0xa0xa0xa0xa0 Must be proficient in English, as we are a global company, and it is required to communicate with customers and department heads

xb7 xa0xa0xa0xa0xa0xa0 Capable of working with many different cultures around the world.

xb7 xa0xa0xa0xa0xa0xa0 Aptitude towards complex and technical subjects

xb7 xa0xa0xa0xa0xa0xa0 Adaptable to new workflows and processes.

xb7 xa0xa0xa0xa0xa0xa0 Introductory knowledge of Structured Cabling and Local Area Networks

xb7 xa0xa0xa0xa0xa0xa0 Introductory knowledge of Project Management

xb7 xa0xa0xa0xa0xa0xa0 Logical, analytical, and process-oriented approach to problem solving

xb7 xa0xa0xa0xa0xa0xa0 Knowledge and experience in Microsoft Office products (Word, Excel, PowerPoint)

xb7 xa0xa0xa0xa0xa0xa0 A keen willingness to learn

xb7 xa0xa0xa0xa0xa0xa0 No travel required

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy .

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our helps employees unleash their potential while creating value for themselves and the company.

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