Firstsource Laboratory Solutions
Location
Secunderabad | India
Job description
Implement, monitor, and provide continuous improvement of digital workplace technologies (Azure Cloud Infrastructure, Microsoft O365 Services, endpoint hardware, software, services and SaaS tools)
Integrate digital workplace technologies with adjacent technologies (identity, security, vulnerability management, IT service and asset management, remote access, etc)
Work collaboratively with service delivery partner(s) to ensure stability and security of digital workplace technology through effective management and timely patching
Actively participate in resolving high-priority incidents and problems, troubleshooting efforts, and capacity/availability planning sessions
Assess criticality of services and applications and automates testing of those deemed critical before patching and upgrades
Provide IT support for escalated incidents. Consistently formulate solutions to solve incidents. Ensure timely response and resolution working with IT s service delivery partners
Monitor technology trends and seek ways to enhance continuous improvement initiatives
Work collaboratively with architecture providing input to technology roadmap
Lead and/or participate in technology POCs and Pilots
Lead planning and implementation of new or upgraded technology services
Ensure that management of technologies is consistent with established architectural standards
Play a lead role in the integration of digital workplace technologies and services
Provide concise and timely communication regarding department activity to senior management and other business and technical stakeholders to enable strategic decision making
Assume responsibility for delivery of assigned services and technologies
Manage service delivery provider for assigned services and technologies to achieve established SLAs and KPIs
Provide innovative recommendations for process improvements
Ensure that assigned services and technologies conform to organization s standards
Continuously identify process risks or gaps and offer solutions to address these problems
Adhere to ethical standards and comply with the laws and regulations applicable to your job function.
KNOWLEDGE/SKILLS-
Tech Savvy. Ability to quickly learn, implement and utilize new technologies
Analytical and problem solving. Combines and organizes information into meaningful patterns; identifies underlying relationships, causes and effects; and combines pieces of information to form conclusions or general rules. Ability to tie together solutions across technologies
Strong interpersonal skills. Ability to work across business lines at senior levels to influence and effect change to achieve common goals
Communications. Excellent oral and written communication skills
Detail-oriented. Consistently takes a thorough, accurate, organized and quality-centered approach
Organizing and prioritizing. can effectively address projects, requests and other competing priorities
Customer Focused. Keeps the employee experience at the forefront when participating in pilots, during incident escalation and resolution, and all aspects of service delivery.
ITIL process frameworks
Problem management / RCA
Process metrics governance
Quality methodologies -- Lean / LSS Ability to execute
Detail-oriented
Conceptual thinking
Teamwork and collaboration Technology Skills within the Digital Workplace Engineer include, and will vary based on role opening
Microsoft Azure Cloud services
Microsoft O365 Services
Microsoft Intune
Microsoft Azure Virtual Desktop (or similar virtual desktop solution)
Digital Collaborative meeting technology and collaboration spaces (Microsoft Teams preferred)
EDUCATION AND EXPERIENCE -
Bachelors degree in Computer Science, Information Technology, Engineering, or related field is required or relevant experience
5-7 years of progressively responsible experience as a Digital Workplace Engineer, or Systems Engineer, in mid to large-sized organizations
Digital workplace tool management expertise: management tools, techniques, monitoring and integration
Experience with a continuous engineering or other agile methods to keep pace with frequent changes and to reduce complexity
Experience using automation to drive continuous improvement
Job tags
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