Process Executive

Location

Gurgaon | India

Job description

About the job

About Mazenet:

Mazenet is a leading workforce development organization that constantly sets new benchmarks while delivering an industry-responsive skilled workforce through the Train and Hire Program.

Mazenet also encompasses all aspects involved in onboarding employees such as recruiting, hiring, orientation, training, and long-term integration. Our service delivery expands over many locations across the country and around the globe, with the agility and capacity to nurture the best interests of our candidates.

Job Details:

Designation: Process Executive

CTC: INR 3.5 LPA

Job Location: Gurgaon

Training Duration: 22 Days

Shift: Rotational

Role Description

• This is a full-time on-site role for a Process Executive. The Process Executive will be responsible for day-to-day tasks associated with process execution, such as handling customer support and ensuring customer satisfaction.
• Responsible for the end user's Google Ads accounts.
• Support End users on issues related to their accounts on Google Ads Billing, Policy, and other operational issues through all channels Chat (Highest %), Email & Phone.
• Stay updated with Google Ads trends.
• Provide new strategies to the end user for hassle-free Google Ads promotions.

Qualifications

• Strong analytical skills and attention to detail
• Excellent customer service and communication skills
• Ability to handle customer support issues and ensure customer satisfaction
• Experience in working with process execution will be an added advantage.
• Bachelor's degree in any field is preferred

Selection Process:

Step 1:Eligibility as per MNCs specification

Step 2:Virtual Test by Client

Step 3:Training @Mazenet with LOI

Step 4:Final Interview by MNC

Step 5: Offer Letter and On-Boarding

Interview Details:

Mode: Virtual(From client)

Level 1:Telephonic Interview

Level 2: Aptitude Test

Level 3: HR Discussion

Job tags

Salary

Rs 3.2 - 3.5 lakhs p.a.