Technical & Business Operations Analyst

Location

Pune | India

Job description

Job ID: 183972
Required Travel : Minimal
Managerial - No
Location: :India- Pune (Amdocs Site)

Who are we

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at

In one sentence

Be part of the Global Mobile Services Team.

What will your job look like

• You will be responsible for providing Mobile Services support via telephone & face to face support to internal Amdocs employees.
• You will use internal CRM application to log new cases & update progress on existing cases in a timely manner.
• You will follow and update procedures for the mobile policies on a day-to-day basis & during audits.
• You will work on cost saving projects.

All you need is...

• Experience in a technical mobile support
• Excellent commination skills especially with international customers
• Excellent customer service and interpersonal skills

Why you will love this job:

. You will get to show off your fine-tuned skills for resolving issues and helping the end-user.
. You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development.
. You will have the opportunity to work in a multinational environment for the global market leader in its field.

Job tags

Salary