Location
Mumbai | India
Job description
Job Description
Team Manager - CDM/PV
Qualification :
Graduate/Post Graduate/ Doctorate degree in life sciences/Pharmacy/Medical sciences/Registered Nurse
Responsibility :
Business/ Customer :
- Interacts with Client/customer to manage and resolve customer requests through effective queue management (prioritization of demand).
- Provides project updates.
- Create/collate periodic reports for client report meetings.
- Ensures data integrity of data presented to client.
CODING :
- u2022 Compliance with timelines for coding activities.
- u2022 Ensure Compliance with Coding Reports.
- u2022 Perform Dictionary upversioning activity.
- u2022 Serve as an SME to Medical Reviewers regarding the coding activities and guidelines.
- u2022 Coordinate with the Cognizant onsite Medical Coding Specialist/Lead Data Manager.
- u2022 Deliver or coordinate training for onsite and offshore medical coders.
- u2022 Participate in creation and maintenance of projectspecific coding conventions.
- u2022 Coordinate to manage Rave specific issues.
- u2022 Use daytoday coding activities as a reference to define and create metrics.
- u2022 Provide timely feedbacks, and hold regular team connect meetings and project meetings for various issues and updates.
- u2022 Coordinate with data managers working on the same study.
- u2022 Perform Operational QC.
- u2022 Periodic Capture of Metrics and reporting.
- u2022 Mentoring Team Members.
- u2022 Line management responsibilities.
- u2022 To see adequate resourcing, and work allocation for proper utilization across studies.
- u2022 Ensure Quality, compliance and Audit readiness.
CDM :
- 1 Ensure completion of Data management activities as executed by Data Managers.
- 2 Contribute towards improvement in process, quality and efficiency to decrease the manual efforts.
- 3 Ensure Adherence to project level SLAs and KPI.
- 4 Face Internal, Client or Regulatory audits and assist in closure of findings wherever applicable.
- 5 Responsible for overall quality of deliverables from the Data management team.
- 6 Perform the Operational QC ( sample QC) for the DM deliverables.
- 7 People management and resource/work allocation across projects.
Project / Process :
- Ensure process deliverables are met.
- Acts as an SME for the team to Identify & resolve issues and document all process changes.
- Monitor & review first level processing.
- Process complex Transactions.
- Handle first level escalations from client.
- Identify and assess service improvement opportunities.
- Contribute to process improvement initiatives.
- Perform quality checks/audits to ensure data integrity, error free processing & identification of risks.
- Identify and report process changes.
- Adhere to the mandatory industry regulation and compliance requirements for the given process.
- Perform Audit, Foresee Risk and institutionalize necessary controls.
Knowledge Management :
- Perform knowledge sharing.
- Update Process documentation /user manuals as appropriate for the process.
- Participate in knowledge transfer.
People/Team Management :
- Ensures alignment to org driven metrics and hygiene needs in terms of.
- b Job Rotation of resources.
- c Cross Skilling of Resources.
- Mentors/coaches and grooms teams members to grow.
- Drives teams learning and innovation index goals.
- Delegates, assigns and reviews tasks given to team members for accuracy.
- Performance Management and development plans.
- Manages attrition and absenteeism.
- Ensure Accurate Tracking and collating of Quality and KPI metric data.
Good To Have Skills
- Aggregate (PSUR) reporting
- Pharmacovigilance&Safety Ops
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Feb 26 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us
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