Equinix
Location
Bangalore | India
Job description
The Business Support Specialist (Novation) provides commercial support and has the end-to-end accountability to fulfill optimally the global customer business contracting needs in relation with entity name changes, and contract/asset transfer, in support of predictable revenue performance and optimized customer experiences.
Responsibilities
Liaises with (external and internal) customers to provide guidance, analyze needs, and project manage timeline and expectation
Handles sensitive contracting information with exceptional due diligence
Gathers customer requirements and translates into custom analysis and work plan
Solves customer and commercial problems and analyses possible solutions using experience, precedents and exercises judgments based on the analysis of multiple sources of information
Utilizes and updates organizational tools, data, and assets to support daily operational activities
Creates contractual paperwork and exhibits/schedules and executes in systems in compliance with policies, processes, and service levels
Engages with internal cross-functional stakeholders on approvals and dependent activities
Follows up signatory requirements, contract timely activation in systems and paperwork archiving
Facilitates non-standard agreement language, redline and dialogue between EQIX and customers
Escalates internally or obtains management approvals for any process variance
Assists external or internal inquiries for process guidance or claims
Embraces ongoing changes due to audits, events or transformational/alignment directions
Continuously voice up suggestions, and find better ways to support customers, operate as a team, adopt processes, utilize systems, and consume data and performance metrics
May assist with the onboarding for new team members
May contribute on global programs/projects; may lead functional projects
May perform other duties as required
Qualifications
At least 5 years relevant professional experience
Sound analytical and project management skills and experience
Excellent verbal, presentation and written communication skills and ability to interact effectively with external customers, internal stakeholders, at all seniority levels
Ability to explain complex information simply and clearly
Experience working cross-regions, with sales and other cross-functional departments for MNC
Understand key business/customer drivers and at ease with corporate applications (eg CRM, ERP, BI)
Experience supporting quote-to-cash, and/or sales contracting operations
Self-motivated team player able to work without supervision, set priorities, create plans, solve roadblocks, and meet deadlines
Ability to work in a fast-paced environment and stay focused, diligent under pressure
Ability to exercise sound judgement, be impartial while remaining customer obsessed and a trusted partner/advisor
Proactive, curious, continuously learning, self-reflecting, and sharing knowledge/experience
Excellent MS Office skills (Word, Excel, PowerPoint etc)
Experience (desirable) with process support, data/metrics, and systems
Experience (desirable) working in Data Center, Cloud or Telecom industry, in Business, Revenue, Sales, Customer Care, Legal and/or Finance Operations department
Job tags
Salary
