Call Centre Executive

Location

Kochi | India

Job description

• We are looking for a Call Centre Representative that will be the liaison between our company and its current and potential customers.

• Manage large amounts of inbound and outbound calls in a timely manner

• Follow communication scripts when handling different topics

• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives

• Seize opportunities to upsell products when they arise

• Build sustainable relationships and engage customers by taking the extra mile

• Keep records of all conversations in our call centre database in a comprehensible way

• Frequently attend educational seminars to improve knowledge and performance level.

• Strong phone and verbal communication skills along with active listening.

• Familiarity with CRM systems and practices.

• Customer focus and adaptability to different personality types.

• Ability to multi-task, set priorities and manage time effectively.

• Degree/Diploma

Job tags

Salary