Zanual Technologies Pvt Ltd
Location
Bangalore | India
Job description
Job Title: Customer Support Executive
Company Overview:
Zanual Technologies Private Limited is a dynamic startup aggregating on-demand home services in Bangalore, Mysore, Mumbai, Pune, and Hyderabad. We connect customers with reliable service providers, offering a range of services from home cleaning to vehicle maintenance through our platform Zanual.com.
Responsibilities:
1. Outbound Calls:
- Make a minimum of 100 outbound calls per day to potential customers to promote our on-demand home services.
2. Customer Service Booking:
- Handle incoming calls from customers, understand their service requirements, and book appointments for home services.
3. Product Knowledge:
- Develop a comprehensive understanding of the services offered by Zanual.com to effectively communicate and promote them to potential customers.
4. Targets:
- Achieve daily targets of a minimum of 100 outbound calls and successfully book 10-15 customer service appointments per day.
5. Follow-up:
- Follow up with potential customers who have shown interest but have not yet booked a service.
6. Customer Query Resolution:
- Address customer inquiries, provide information about services, and resolve any issues or concerns professionally and courteously.
7. Data Entry:
- Maintain accurate and up-to-date records of customer interactions, including details of inquiries, complaints, or comments.
8. Feedback Collection:
- Gather customer feedback on services and communicate insights to the relevant teams for continuous improvement.
Requirements
Requirements:
1. Excellent Communication Skills:
- Fluent in English, Kannada, Hindi, Telugu
- Clear and effective verbal communication.
2. Sales Skills:
- Proven experience in telesales or a similar role.
- Ability to pitch services persuasively.
3. Customer Service Orientation:
- Customer-centric mindset with a focus on providing excellent service.
4. Target-Driven:
- Proven ability to meet and exceed sales targets.
5. Adaptability:
- Ability to work in a fast-paced and dynamic environment.
**Looking for Immediate Joiners.
Job tags
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